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A Culture Built on Quality, Integrity, Community, Profitability and Fun
CORNERSTONES
Excellence in operational execution is a promise we confidently make, knowing that our cornerstones form the solid foundation of every relationship, every project, every procurement. As a private company with over 15 years of experience in operating premium branded hotels in all economic cycles and markets throughout North America, ArrowWood Corp has been able to quickly adapt to changing business environments because of these steadfast practices.
DELIVERING QUALITY
SUPPORTING COMMUNITY
GROWING PROFITABILITY
HAVING FUN
QUALITY
Our development philosophy is characterized by ingenuity, resourcefulness, and quality, and each project is managed in partnership with owners and investors. We maximize each dollar invested in the property, yielding top-quality hotels that lead their market and generate the highest possible profit.
INTEGRITY
We don’t just talk a good game. We hold ourselves to the highest standard when it comes to integrity. We insist on transparency in all our partnerships, and the quality it yields has become our hallmark.
COMMUNITY
We’re in the business of serving people, and that extends to our community as well as our business. Our community mission is to partner with charitable organizations that provide food and shelter to those in need.
PROFITABILITY
ArrowWood investors, owners and associates operate as true partners in the company. Together, we focus on efficient and effective operations, promoting accountability and continually seeking innovation in all areas of our business. Through these efforts, we continue to enhance financial profits to our owners.
FUN
Our employees are our biggest asset, and in order to operate at the top, we have to attract and retain the top talent in the industry. We do that simply by making work fun! We provide a rewarding environment, one in which our employees enjoy immediate and personalized feedback, opportunities for learning and growth, and recognition for individual and team contributions. We have celebration programs and associate-focused processes in place as well as Associate Advisory Councils at each hotel to promote an open, transparent work environment where all team members have a voice to make a meaningful impact on the company and its direction.
GLOBAL INITIATIVES
Whether it’s one of our own associates in need, or pitching in on an international program, we seek to give back to those less fortunate. Every year, ArrowWood associates come together to volunteer across North America with our partner organization, Feed the Children. We deliver a week’s worth of food and essentials to more than 2,800 families across the country on our annual SHARE DAY.
CLEAN THE WORLDAdditionally, we’ve partnered with Clean the World, a global organization that recycles and reuses complimentary toiletry items like shampoo, conditioner and soap that guests leave behind. These supplies help reduce the spread of deadly diseases like cholera and pneumonia that are preventable with proper hygiene. This initiative helps to save the lives of the 9,000 children who die each year due to illness, as well as sparing our landfills from more than 75,000 tons of waste.
LEED-CERTIFIED
Volunteerism is just one way ArrowWood embraces the notion of being good stewards of the community we all share; equally important to us is preserving our natural resources. We are committed to making all new developments LEED-certified. We partnered with Marriott International to design and develop the first LEED-certified Courtyard by Marriott prototype, saving costs through smart efficiencies. Our data from the past several years shows that our sustainable development projects provide about 24 percent of total energy savings. Our ongoing development commitment to these new standards is augmented by operational practices centered around sustainability, evidenced by partnerships such as Clean the World. By providing these savings for years to come, sustainable development is good for both the Earth and your bottom line.
We are grateful for the time, talent and resources our associates so willingly give to help improve the lives of others.
ArrowWood Corp are recognized routinely each year by their community leaders as well. We are honored to have received the Alice S. Marriott Award for Community Service. This award is presented to Marriott business partners in recognition of excellence in corporate citizenship.
Operations Philosophy
ArrowWood Corp believes in fundamentals and character, because the success of a hotel/Real property is reliant upon a unified incorporation of every point of contact, from guest services and associate connections, to the market factors affecting the overall business. The management team, with a combined total of 15+ years of hotel experience, builds upon a strong foundation that excels on the basics and always focuses on the fundamentals of the brand. Every member of our leadership team supports this philosophy. We take honor in our personal interactions with our team, guest and community. At ArrowWood, we create a respectful environment with our core values that we practice and live by: Integrity, Accountability, Diligence, Perseverance, Discipline and Communication. We acknowledge and have a direct approach to our obstacles, always remembering not to strive for quantity, but for quality. We pride ourselves in educating our team on performance, execution, and kindness.
Our philosophy for operations is to never accept less than what we can achieve. We take honor in our personal interactions with our team, guests and our community. We acknowledge and have a direct approach to our obstacles, always remembering not to strive for quantity, but for quality. We pride ourselves in educating our team on performance, execution, kindness, and look for ways to exceed the guest's expectations, which creates outstanding personalized service with this approach.
As a Hotel/Real Estate Management and Advisory company, our ability to successfully create long-term value while providing significant financial results for our partners is where our success lies. Extending to all brand management aspects, operational excellence is at the center of ArrowWood.
Our daily hotel operational expertise focuses on providing a consistently superior product and excellent customer service to all guests. This desire to drive high standards of service and offer guests superior quality and value is what sets our team apart.
Operational Objectives
- Formulate and oversee the daily operations of our portfolios.
- Provide support to general managers, sales, and team members daily.
- Conduct regular manager meetings to ensure all team members are knowledgeable on existing and upcoming projects.
- Implement corporate encouragement to all team members in achieving the objectives of their respective day-to-day operations.
- Conduct corporate property and procedure inspections and audit results to keep properties focused on operational goals.
- Implement extensive educational training and means to encourage our associates' career path.
- Maintain ethical accounting methods at all properties.
- Develop ongoing and flexible action plans for continued success.
- Achieve superior guest service results with the franchise community.
- Maintain a standing reputation as one of the most honored Management/Development Companies in the nation.
About ArrowWood Corp.
ArrowWood Corp, Inc. is a fast-growing, privately-owned hospitality and real estate management and development company located in Chicago IL. Founded in 2005 on the pillars of integrity, accountability, diligence, perseverance, discipline and communication, these remain at the core of the company still today.
Effective leadership from the ground floor to corporate is the key to our success. With our seasoned professionals, we have an unparalleled expertise collectively and we continue to grow with confidence to reach new discoveries in the hospitality industry. Continued efforts by individuals and teams are appreciated and promotions from within is something we are proud of. We establish value and character with uncompromising quality standards and passion. Our projects are executed by intellectual and strong business planning, with the purpose of delivering an appropriate return of investment by strictly residing with our convictions and refusing to never compromise our character.
Our portfolio consists of award-winning midscale/upscale, extended stay, and full- service hotels, joined with effective partnerships with iconic brands such as Marriott International, Hilton Worldwide and InterContinental Hotels Group, ArrowWood`s focused determination for long range strategy, entrepreneurial vitality, and commitment to quality has helped us create new modern, cutting-edge portfolios.
EXCEEDING EXPECTATIONS
In 2005, ArrowWood Corp was born out of President and CEO Kartik Shandil`s entrepreneurial and ideas-driven spirit. His mission was to develop and acquire high-quality hotel properties and to provide dedicated hotel management services to both full-service and upscale select-service properties.
Today ArrowWood Corp is known in the hospitality industry for its expertise and excellence as a hotel owner, operator and developer, but it is our company’s emphasis on instilling a rich and vibrant culture that separates it from its competitors. Our culture is a large part of what drives our recognized consistency and commitment in providing our guests service excellence at the highest level.
This commitment to guest experience and operational excellence has allowed us to grow our portfolio to over 16 properties, employ over 600 dedicated team members and develop a rich pipeline of over 16 properties.
It’s easy to see why ArrowWood has been certified as a Great Place to Work for several years and is ranked in the top 100 best companies for both women, men and millennials.
Making Investments
Every investment has principles. They usually sound exactly the same but in reality, economic cycles challenge every business differently. Real estate and hotel development are particularly exposed, as it is fundamentally a long-term goal based on limited facts. We believe ArrowWood Corp Inc. is different in almost every way. Our principles were deliberately created to ensure future investments and growth of the community. Stability. Trust. Financial Growth. We work to bring individuals, capital, and innovation together for financial growth for our shareholders, partners, and communities.
Success is visible in our industry. With every skyline change you can see it come to life. ArrowWood has an ownership position in 16 plus properties, with over 1300 total guest rooms, with an expectation to grow that number as the company continues to expand by developing new standalone lodging properties. ArrowWood Corp is a successful developer with uncompromising investment standards. The ArrowWood team's hands-on method of continually assessing asset performance, operations, value, and capital structure permits the company to improve returns through clear and concise objectives of the investment. Our experienced team works to ensure that growth periods are effectively seized, and appropriate business plans are executed when new upcoming opportunities present themselves during weakening periods.
This experience plus our investment accomplishments have allowed us to develop an excellent partnership with iconic brands including Marriott International, Hilton Worldwide, and Intercontinental Hotels Group to further our investment objectives. Mr. Kartik Shandil has been involved in virtually every aspect of the hotel industry, including operations, finance, and brand and business strategy. He has personally witnessed the damages of market over saturation, the lack of plan forecasting, and the failure of execution. Our team consistently recognizes opportunity but will only act with the due diligence of proper preparation, and community assurance that they will benefit from our achievements.
At ArrowWood we continue to progress, as we are always ensuring our hotel acquisition and development projects are well initiated and executed. We pursue opportunities that create long-term value and optimum returns for our investments, we are dedicated to our standards helping us surpass ordinary property types.